Operate a ChangeMan ZMF Helpdesk
- Implement and operate a ChangeMan ZMF helpdesk (including training).
- By certified SCM experts who are easily accessible and always available, and equiped with a (limited use) license of AbitMORE SCM Reporting and AbitMORE SCM Commander.
- By phone, eMail or ticketing system during business hours (from your location or remotely).
- Targeted to all levels (new, experienced, occasional, ...) of ChangeMan ZMF users.
- Compliant to predefined SLAs.
- ITIL-based registration of all helpdesk calls with periodic reporting of all calls.
- Apply emergency customizations (work arounds) for ChangeMan ZMF issues.
Watch duty services
- 24h/day, 7d/week on-call availability.
- Compliant to predefined SLAs.
- Reporting of all watch duty calls.
- Management escalation where needed.
Routine ChangeMan ZMF maintenance
- ChangeMan ZMF administration.
- ChangeMan ZMF application boarding.
- ChangeMan ZMF housekeeping.
- ChangeMan ZMF performance enhancements.
- ChangeMan ZMF space management.
- ChangeMan ZMF tuning of resource consumption.
- Suggest enhancements for ChangeMan ZMF customisations to reduce the number of helpdesk calls and/or watch duty interventions.
ChangeMan ZMF fixes and enhancements
- Create and maintain ChangeMan ZMF user documentation.
- QA testing of new ChangeMan ZMF customisations.
- Develop and implement ChangeMan ZMF enhancement requests.
- Participate in ChangeMan ZMF related DRP-testing.